A client's problem is individual and unique, but the issue and the concepts leading to the solution come in streams. You might recognise your stream and your issue here, and by following the links see we can help you.
Turn technology from a cost to a strategic advantage
Information is one of an organisation's most valuable assets - and to get the most benefit from the information, a savvy manager will turn technology into a strategic advantage.
- What policies do we need to support our IT strategy? What measures should we use to monitor our performance? Our solution.
- How can we develop a strategic approach to fighting fires and keeping the lights on when we are running close to full capacity, the business needs keep changing and we need to upgrade? Our solution.
- How can we get the right people to understand and support our IT business needs so we get the funding we want to support the business? Our solution.
- How closely should our IT priorities be aligned with the business strategy? Our solution.
The only constant is change
How often do we hear this! Yet organisations find change difficult. Their ability to implement change while maintaining business-as-usual duties can be compromised by resource constraints and because they lack the capabilities and experience. Seeking external assistance for a solution inspires questions such as:
- How do we develop the requirements for new ICT infrastructure and business applications that we usually build ourselves? Our solution.
- Is outsourcing right for us or should we develop our own in-house skills? What's involved? If we use external consultants, how can we maintain the momentum and make service improvement integral to the way we do things? Our solution.
- What is the best strategy for buying technology assets and services? Our supplier contract is due to terminate soon, and we need change it. Should we start again? Should we go to outcomes-based or risk-reward contracts? Our solution.
- What's the best way to develop the right strategy for meeting our telecommunications requirements in a market like Australia's? Our solution.
- How do we develop IT service management standards and processes that our staff can use, and commit to? Our solution.
Do more with less
ICT services are a fundamental component of an organisation's ability to conduct business.
Doing more with less is a driver of change that challenges not only an IT department's productivity, but also its capabilities in service delivery processes such as capacity planning, demand management, and incident and problem management. It's even more of a challenge in financial management - often in great demand but short supply in IT departments. These demands lead to questions such as these.
- How can we maximise ICT spend on a shrinking budget without losing quality or service as we plan and implement improvements? Is business service management the answer? Our solution.
- Our service desk is overloaded. How can we optimise process so requests for changes don't all become urgent and swamp the support we give to the business? We need to help them understand the cost of unplanned and expedited changes. Our solution.
- How can we find a deal that gives us better returns on our telecommunications spend and the flexibility we need, at the right price? Our solution.
- We need to get better value for money from our managed service provider, or would it be better to go back to in-house service delivery? Our solution.
Run IT like a business and get everybody on board
It has always been much easier to create a strategy document than to get employees to abide by it. Many employees don't even know the details of strategies such as these.
- How do we show a return on investment for IT? Our solution.
- How can we integrate our IT performance with management frameworks such as balanced scorecard? What are the performance measures we can apply to IT? Our solution.
- How can we resolve and support divisional differences? Our solution.
- We are struggling to understand why the business feels the way it does about IT services. Our solution.
- Our executive management want us to operate more commercially but we don't have any experience in commercial ICT operations. What's the difference anyway? How can we become more commercial? Our solution.